Genesys Cloud reached nearly $2.6 billion in ARR in the fourth quarter, with Genesys total revenue of nearly $3 billion for fiscal year 2026 Genesys®, a global cloud leader in AI-Powered Experience ...

GRAND BLANC TWP., MI -- Striking nurses at Henry Ford Genesys took their contract fight to Lansing on Tuesday, March 17, as the hospital announced it has begun implementing additional terms from its ...

Genesys has launched what it describes as the industry's first agentic virtual agent built on large action models (LAMs) - moving enterprise AI from conversation to autonomous action across ...

GRAND BLANC TOWNSHIP, Mich. (WNEM) — Teamsters Local 332 refused Henry Ford Genesys Hospital’s new offer. The hospital announced that it increased its contract offer to nurses represented by Teamsters ...

Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced it has been named to G2’s 2026 Best Software Awards, for both Best Agentic AI Software and Best Customer Service ...

Older automated systems rely on training the underlying AI to detect specific words and then respond with programmed language. While older automated systems do enable self-service, customers often ...

Henry Ford Genesys Hospital and Teamsters Local 332 said the end of their 154-day strike might be near. Both sides report reaching important steps in ongoing negotiations. More than 700 nurses walked ...

GRAND BLANC TOWNSHIP, Mich. — The Henry Ford Genesys nurse strike reached its 150th day Wednesday as contract negotiations continue between the hospital and Teamsters Local 332, with the two parties ...

Voice Call Quality Retrieves voice call quality metrics for one or more conversations by ID Conversation Sentiment Retrieves the sentiment for one or more conversations by ID Conversation Topics ...

Earnings announcements are one of the few scheduled events that consistently move markets. Prices react not just to the reported numbers, but to how those numbers compare with expectations. A small ...

GRAND BLANC TWP., Mich. (WNEM) – Unionized registered nurses and case workers at Henry Ford Genesys Hospital in Grand Blanc Township have been on the picket line since Sept. 1. More than three months ...

Paula Wethington is a digital producer at CBS Detroit. She previously held digital content roles at NEWSnet, Gannett/USA Today network and The Monroe News in Michigan. She is a graduate of the ...