Transform your call center QA program from a punitive tool into a strategic asset by implementing coaching methodologies that ...

Dozens of David Taylor supporters packed a Detroit courtroom on Friday as their self-proclaimed church leader faces accusations that he took over the lives of call center employees across the country.

Copyright 2025 The Associated Press. All Rights Reserved. Copyright 2025 The Associated Press. All Rights Reserved. Armen Kirakosian, Global Senior Manager, Learning ...

The Y Combinator-backed startup, called Aurelian, is building an AI voice assistant to help fill in the gaps for 911 call centers. Aurelian, an AI startup that handles non-emergency calls for 911 call ...

The day the Oklahoma Tax Commission (OTC) launched its new cloud-based call center, its Taxpayer Resource Center processed 105 more calls than usual and reduced its time to write call summaries. The ...

We collaborate with the world's leading lawyers to deliver news tailored for you. Sign Up for any (or all) of our 25+ Newsletters. Some states have laws and ethical rules regarding solicitation and ...

Call center outsourcing may be the right option for your needs.you’re looking to scale your customer service, fill skills gaps, and potentially save money, then outsourcing might look pretty appealing ...

While call centers and BPOs are one of the biggest industries in the Philippines, that might be in danger with the United States’ Keep Call Centers in America Act of 2025. Proposed by Senators Ruben ...

The shift from traditional, on-premise phone-system call centers to cloud-based call centers provides greater flexibility, scalability and cost efficiency. Coud-based call center solutions are quickly ...

EVERETT, Wash. — The operator of a group of boiler room-style call centers in Everett faces up to 20 years in prison for defrauding more than 1,000 homeowners who faced foreclosures, the Department of ...