In 2026, successful AI implementation will require thoughtful actions, employee training and clearly identified use cases.

Most AI projects fail fast — except in CX. Here’s why customer experience teams are the ones actually closing the GenAI ...

Integration connects agentic orchestration with multi-agent AI to streamline enterprise customer service workflows.

In a world where trust is fragile, this is no longer a cosmetic issue. It’s a brand issue, a governance issue, a trust issue.

AI agents launched. Acquia introduced three AI agents to its SaaS CMS. Content workflow automation. Agents automate site ...

The company launched the Agent Operations Center on Dec. 9, positioning it as the first unified command hub for managing both ...

Seamless, Real-Time Data Flow From Capillary’s Loyalty Platform to Adobe Experience Platform Unlocks Personalization & Engagement at Scale By Megan Fiorendino December 11, 2025 Capillary Technologies, ...

Cyborg, Monitor, Innovator, Artisan — the future isn’t about choosing one lane, but knowing when to shift paths as AI ...

We're excited to share that Outset has raised our Series B of $30M less than six months after our Series A. This raise comes on the heels of a breakout year for our team with customers across ...

Switching costs are zero. Expectations are high. Learn the strategies that stop churn and keep customers engaged for the long ...

Founded in 2007, Lucidworks targets technology and business leaders in mid-to-large enterprises seeking to enhance search, ...

Coveo launched RAG-as-a-Service for AWS AI agents on Dec. 1, providing a managed retrieval layer to ground enterprise ...