Unloading on an anonymous customer service representative who is obligated to listen has a certain appeal. And it’s free. By Maggie Parker When Kate Lacroix was driving alone from Seattle to Vancouver ...

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CHICAGO (CBS) – Having trouble with the Department of Water Management's customer service? CBS 2 Investigators have shown lots of Chicagoans getting hosed by the city. To help you resolve some common ...

Every time I'm about to call a customer service line – dread washes over me. I know I'll fold as soon as a customer representative says they can't help me, and I feel like I've lost before even trying ...

Neobanks must shift their focus from adding new customers and products to meeting increasing customer service needs, according to American Banker. Less than half (47%) of 3,400 neobank customers ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. Over the last decade, experts have predicted that AI would make up the bulk of the current ...

This is an archived article and the information in the article may be outdated. Please look at the time stamp on the story to see when it was last updated. If you have a knack for helping others solve ...

In the ever-evolving customer service world, innovation isn't limited to technology and process improvements—it's also reshaping how businesses pay for the tools they use to support their customers.

Timmia McIlwaine began working as a customer service representative for a major airline 11 years ago, and she remembers often going nearly a month without handling a single angry call. That was before ...