Practicing empathy brings together design thinking, user experience, customer experience and employee experience for a better journey. What do design thinking, user experience, customer experience and ...

Are you user friendly? What is it like for people to work with you? Sergei*, a partner in a personal services firm, was told by his managing partner that his colleagues found him “not user friendly.” ...

Is there a difference between CX and UX? Very much so, and understanding will only help improve the customer journey. Asking if customer experience (CX) and user experience (UX) are the same will ...

Growing a business in any industry today is all about the user experience (UX). You have one chance to make a good first impression on your users, and when something isn't right, word travels fast. At ...

SMX Advanced generally features all the latest in SEO and PPC marketing techniques, strategies, and news. However, this year we decided to add a brand new track focused on user experience in search ...

Many data-driven startups have uncovered that having one single user onboarding experience can ultimately make or break them. This is what I call the single onboarding misconception. Take Twitter as a ...