User experience is not the same as customer experience. While most designers directly influence the UX, they also need to understand the larger context of the CX. The customer experience represents ...

When IT professionals think about IT infrastructure, they conjure images of routers, switches, WANs, disk arrays and lots and lots of end points. When end users think about IT, they imagine their ...

Is there a difference between CX and UX? Very much so, and understanding will only help improve the customer journey. Asking if customer experience (CX) and user experience (UX) are the same will ...

What is user experience (UX) and what does it mean? On paper, it is how a user feels when they are interacting with a product such as a piece of software, an application or a website. However, its ...

Many data-driven startups have uncovered that having one single user onboarding experience can ultimately make or break them. This is what I call the single onboarding misconception. Take Twitter as a ...

As customer experience takes center stage, User Interface (UI) and User Experience (UX) design have become crucial elements in crafting engaging digital customers. Understanding the distinct roles and ...

Generative AI (GenAI) has arrived. In just a few years, it has redefined what's possible—making the complex feel effortless and putting the previously unattainable within reach. Its rapid integration ...