Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual services ...

SAN FRANCISCO--Salesforce.com has unveiled further details of its new "on-demand" software marketplace, part of an ongoing effort to encourage customers to conduct more business over the Web. The ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...

At Salesforce, workforce planning and learning and development (L&D) leaders are working together on a wide-scale employee ...