Salesforce launched an effort called Snap-ins, a new way to add capabilities for its Service Cloud such as two-way video chat and tap-to-call. The bit is that companies can deploy contextual services ...

Regular TechCrunch readers might recall that, roughly two years ago (in June 2020), Salesforce made waves with the announcement of Code Builder, a web-based integrated development environment (IDE) ...

Salesforce wants to supercharge customer service workflows with artificial intelligence. Toward that end, the San Francisco company today revealed a slew of AI-driven features headed to Service Cloud, ...