This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

As is often the case with IVR systems, callers typically reach speech recognition systems before they reach agents. Unlike IVR systems, which present callers with choices of digits they should press ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

This content is provided by an external author without editing by Finextra. It expresses the views and opinions of the author. PrePay Technologies can count on a number of large brands and banks being ...

DUBLIN--(BUSINESS WIRE)--The "Interactive Voice Response (IVR) Systems - Global Market Trajectory & Analytics" report has been added to ResearchAndMarkets.com's offering. Amid the COVID-19 crisis and ...

Conversational IVR is so much more than just a programmed voice bot. When properly implemented, it can have real benefits for customer support. Conversational IVR uses natural language processing and ...

Speech recognition remains a challenging problem in AI and machine learning. In a step toward solving it, OpenAI today open-sourced Whisper, an automatic speech recognition system that the company ...

Burlington Northern and Santa Fe Railway trains rush along 33,000 miles of track across 28 states and into two Canadian provinces, not unlike their 19th century forebears. But BNSF is now using 21st ...

This article is published by AllBusiness.com, a partner of TIME. Voice recognition is a technology that enables machines and software systems to identify, process, and respond to human speech. By ...

Those who loathe talking on the phone to automated speech recognition systems may take solace in the fact that scientists are working to make such systems more lifelike and less annoying to use. “From ...