A year ago, Marc Benioff declared Salesforce would lead an AI revolution. Insiders are still waiting for it to begin.

CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

A recent Salesforce study predicts that AI will handle 50 per cent of India's customer service cases by 2027. Despite ...

In this Sunday edition of Business Insider Today, we're talking about the highs and lows of AI in the workforce so far.

The San Francisco-based firm has told ICE that it could use A.I. to help the agency nearly triple its staff. The company’s C.E.O., once a progressive tech titan, has embraced President Trump. By ...

JPMorgan Chase, Salesforce and Arista Networks headline new analyst reports highlighting growth drivers, cost pressures and ...

B2B marketing’s future lies not in generating more leads, but in generating smarter revenue. With AI, marketers can measure ...

In a survey conducted by Cloudera of around 1,500 enterprise IT leaders in 14 countries, 57% said they had deployed AI agents ...

The Grayslake project is part of this growing trend, and if fully built out, it would have over 10 million square feet of data center space, bringing thousands of jobs, and costing anywhere from ...

The statutory board is weaving generative AI into daily operations to boost efficiency and service quality, while ensuring ...

With AI now playing a central role in most businesses, the question of where we go next with adoption and evolution is becoming increasingly pertinent for many firms. To find out more about the ...