Salesforce on Thursday announced it's updating the Field Service platform with a series of tools designed to help customers handle more complex jobs and customize workflows. Field Service is the CRM ...

In a significant stride towards enhancing service delivery and efficiency, Microsoft has announced the introduction of Copilot in Dynamics 365 Field Service. This artificial intelligence tool is ...

Ninety-four percent of customers say service influences repeat buying decisions. Today, 88% of customers say the experience a company provides is as important as its products or services, and 94% say ...

Today’s dysfunctional supply chain makes it nearly impossible to scale service businesses that leverage subcontractor networks. But field service providers are now carrying a new tool that can help ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Field service management software allows you to manage all your ...

The way technology innovation is happening, it seems that disruption is the only future of the field service industry. Blame it on the pandemic or the increased use of smartphones in the consumer ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW) today announced innovations to its Field Service Management solution at Knowledge 2021, ServiceNow’s flagship digital experience for its ...

How much time do you spend on your mobile device—cellphone or tablet? I’m guessing it’s somewhere between 1-5 hours per day. Of course, the nature of today’s field service work requires the use of ...