We are pleased to release the Control Techniques Support Suite technical support ticketing platform to all our valued customers and end users. This will provide an updated and highly traceable request ...

HelpDesk.com provides a simple ticketing system. It has strong automation and supports multiple channels, which is great for businesses of all sizes. However, it may not have some advanced features or ...

How to deploy osTicket to serve your business as a powerful help desk system Your email has been sent If your business develops software and/or services, you probably ...

Spoke, a startup that wants to simplify the way companies add and process help desk tickets using artificial intelligence underpinnings, announced it has enhanced its AI engine to allow for more ...

Today, retail shoppers expect consistency in how they interact with their favorite brands -- no matter what channel they use. Shoppers also can see what inventory is available, while enjoying the ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More “Agentic AI,” or AI agents, have been the talk of the enterprise since ...

Customer-facing chatbots have already become a presence in some of the most common interactions within our daily lives, from Walmart using AI to help associates on the floor to Tractor Supply sales ...

Live support has always been a dream for major retailers. While chat solutions already exist, today Amazon announced a new support service available on Kindle HD products called Mayday. It is a single ...