Enterprises are racing to innovate and remain competitive as they face increasing disruption. Across industries, organizations are reinventing themselves through software investments to scale, remain ...

GRAND RAPIDS, Michigan. — Computers have become an essential part of this tech-driven world. They can be our best friends or our worst enemies. So much information and data is stored within them that ...

Tech support scammers are deploying a new tactic to avoid detection by anti-virus software in order to con money out of users around the world. Detailed by researchers at Symantec, the techniques used ...

TSIA Support Services Benchmarking Study Compared Altitude Software's Technical Support Performance with Enterprise Software Industry Vendors. The Altitude Technical Support Operations for the Middle ...

Most people who call tech support want an expert to fix their problem as soon as possible. An immediate fix is not always possible; hence you must find shortcuts to manage your time. Whether you've ...

Are you using an old Windows computer? Or is your Windows computer out of warranty? If so, you need genuine websites that will help you if you face any issues with your computer. The chances of errors ...

Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

Keith Blount's post about DIY software houses includes this crucial point: "...an important part of the day-to-day running of a software company is, naturally, tech support." This brought back the ...