A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

Sean has over 20 years of experience in customer service and technology support. He joined Sac State because he believes education and technology can improve lives. Sean values teaching, learning, and ...

Agiloft Service Desk comes with a generous feature set but a high price and steep learning curve, making the product a better fit for enterprises rather than SMB customers. The latest update to ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The technologies in our personal lives — navigating Amazon for the first time, for example, ...