While often used interchangeably, these two approaches — service design and experience design — possess distinct focuses and methodologies in CX. In the realm of user-centered design, two prominent ...

This piece is part of a series explaining each category in Fast Company’s Innovation By Design Awards. We live in a world full of design choices that few of us ever really appreciate. Consider the ...

Keywords: Design. Recommendations. Load and resistance factor design (LRFD). Seismic design. Bridges. Highways. Multispan continuous bridges. Cast-in-place concrete girders. Bearings. Elastomeric ...