CRM systems organize customer data and communications, helping sales teams execute consistent follow-up strategies, track ...

Salesforce has emerged as a very popular customer and business process management platform especially in sectors like banking, insurance and financial services.

The conversion of Customer Relationship Management (CRM) systems into comprehensive, intelligent business ecosystems, ...

AI won't cause mass job loss but a "great reassignment." CEOs need a hybrid human-AI workforce, using a 4Rs framework: ...

Discover how AI-powered customer interactions can be revolutionized with mainframe data, offering real-time access and ...

Click to unlock major analysts' bullish and bearish positions by joining Benzinga Edge. The U.S. corporate sector is experiencing a significant surge in earnings, with the growth rate hitting a ...

The earnings release is largely an academic exercise given Salesforce Inc.’s plans to acquire Informatica for $8 billion. The ...

ZDNET's key takeaways 63% of business leaders describe their organizations as very data-driven, up 10% from 2023. Only one in ...

"Most tools react after the fact. Live Assist helps you in the moment—when decisions are being made and words actually matter," said Krish Ramineni, CEO and Co-founder of Fireflies.ai. "And with our ...

AI-powered solutions allow legal businesses to make faster claims settlement and work efficiently. The traditional methods can take hours to process claims settlement. However, it now becomes so, as ...

Aditya Ramaswamy the kind of architect who connects the dots between enterprise tech and data-driven ideas. Aditya builds ...

"You need to make sure you have the right environment for experimentation—and the right structure around it," said Jim ...