“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Asked why Wildix has chosen now to “unmask” its ambitions, Osler told MicroScope: “After 20 years and having seen the company ...

When support teams capture and analyze the voice of the customer (VoC) — through sentiment analysis, chat transcripts and ...

Ovatu received a 2025 Global Recognition Award for its exceptional customer service in the software-as-a-service sector, ...

CAD/CAM software provider Mastercam, part of the Sandvik Group, completed a strategic acquisition to strengthen its market ...

Q3 2025 Management View John Kedzierski, President and CEO, highlighted "meaningful progress toward greater consistency and ...

The valuation of customer-related intangible assets is a key element of many business appraisals. These intangibles lack physical substance but are crucial assets for a company's success, often ...

SuccessKPI, a leading provider of Generative AI-powered Workforce Engagement Management (WEM) solutions, today announced the launch of its Last-Mile Connectivity solution, designed to monitor agent ...

South Korea's Meritz Fire & Marine Insurance has joined with the country's telecom operator, KT, to develop AI--based models ...

Launched in 2020 by Miami-Dade Commissioner Eileen Higgins as chair of the Community Disparities Committee, the Miami-Dade ...

Mack and Volvo Trucks recall alert: headlight, marker light and seat belt flaws spark safety fixes. Check if your truck is ...