Live chat sessions provide business owners with a way to conduct client meetings, staff training or group activities without any of the parties needing to be in the same room or even the same country.

Live chat software services first emerged in the early 2000s, but struggled to gain traction at first, as customers were more comfortable speaking to a representative directly. However, the technology ...

(MoneyWatch) When my company team suggested adding live chat to our website, I was resistant and skeptical, as I am obsessed with the quality and "humanity" of our communication with customers, and ...