The evolution of Customer Relationship Management (CRM) systems has fundamentally transformed how organizations manage customer interactions, automate business processes, and drive operational ...

Using Salesforce Service Cloud, Hemadri Ravilla streamlined automotive customer service, cutting case resolution time by 40% ...

Qantas says 5.7 million customer records have been leaked on the dark web after cloud-based software company Salesforce declined to pay a ransom to a notorious hacking group. International ...

Salesforce reveals Agentforce 360 platform at Dreamforce 2025 New addition will help customers adopt the "Agentic Enterprise" Looks to work in tandem with the rest of the Salesforce 360 stack ...

A new class action lawsuit in San Francisco federal court has accused software giant Salesforce of building its XGen AI models on a pirated library of books and then ...

What we know so far: A hacking collective responsible for leaking personal data on hundreds of federal officials last week has reportedly amassed private records on tens of thousands more, according ...

Notorious cyberhacker group Scattered Lapsus$ Hunters claimed to have stolen a cache of personal customer records from 39 major companies who stored data with software giant Salesforce, after they ...

The breach exposed personal details such as names, emails, phone numbers and dates of birth of customers. Qantas stressed that flight operations and booking systems were not affected. Salesforce ...

Personal data of Qantas customers has been released on the dark web. Up to 6 million Qantas customer records were exposed in July during a cyber attack on a third-party platform used by Qantas. A ...

Add articles to your saved list and come back to them any time. Hackers have released personal data of 5.7 million Qantas customers on the dark web, making good on their promise to publish the ...