Many IT organizations rely on metrics to evaluate their own work and incentivize employees around specific goals. Although appearing beneficial, metrics can drive shortsighted behaviors at the expense ...

“You can’t manage what you can’t measure” is a tired mantra, so let’s advance the discussion: What the heck are you measuring---and why? Talk to enough business owners, investors and advisors and you ...

In the spirit of transparency, the Office of Management and Budget has opened agency IT performance metrics that it has kept private in the past. OMB published metrics for the first quarter of fiscal ...

Buying unnecessary inventory costs your business money. Conversely, inadequate inventory can lose sales. Accountants and analysts have developed a number of metrics for judging how efficiently your ...

Delivering efficient and optimised storage performance for virtual environments can be difficult to achieve because so many components in the infrastructure stack must interact. But optimum storage ...

Let’s say the CEO of your company asks you a simple question: "How are we doing?" Your answer, of course, depends on your department. If you lead sales, you’ll show pipeline and revenue growth. If you ...

Performance measurement is, admittedly, a tricky subject. On one hand, you must manage your operations and decisions by the numbers. But on the other hand, your employees are people–and people can be ...