Interviews and focus groups are essential tools of qualitative research. This guide shows students and early-career researchers how to prepare for and conduct interviews and focus groups. This book ...

These may not always deter someone from leaving, but they will likely improve managers’ understanding which should help them retain other valuable people. Although organizations have been obsessing ...

AI technology and DIY online tools are changing the landscape of wills and estates practice. To maintain and grow their practice, lawyers must continue adding value that online resources lack.

In a recent Law.com Trendspotter column, we wrote that, while law firms live and die by the quality of their client service, a troubling number of them appear to be actively avoiding seeking feedback ...

Note: The following article shares insights from the LMA Solo/Small Team SIG’s February roundtable, which focused on conducting client surveys and implementing a client feedback program.

Industry Insights from Thomson Reuters Institute, a part of Thomson Reuters. By actively collecting client feedback, your law firm can establish a window to manage and improve client experience and ...

The following is a hypothetical and completely fictitious interview not intended to offend, but to educate on appropriate client interviewing skills. By way of background, Jane Doe is a paralegal for ...

This CLE course will guide patent counsel on leveraging interviews with the United States Patent and Trademark Office (USPTO) patent examiners to prosecute patents more efficiently. The panel will ...