The combination of automated call systems and endless hold Muzak is downright enraging. Few things are more frustrating than having to explain your problem to multiple people and finding that none of ...

When you think of a Piggly Wiggly—assuming you’ve ever thought of a Piggly Wiggly—do you think of radical innovation that sparked an irreversible shift in global consumer behavior? Probably not. But ...

People often assume that customer service performs a “support” function in a business, not a “sales” function. But every time customers are on the phone with your customer service people, this is an ...

TikTok is great for many things, but the life hacks people share are especially helpful. Case in point: People are currently bowing down to a woman named Liz for sharing her time-saving customer ...