Rocket CRM today announced the launch of its enhanced CRM automation system, marking an important advancement in how the company supports businesses in managing customer relationships, sales pipelines ...

Text-to-Pay lets customers pay bills via SMS by clicking secure payment links. Requires PCI-compliant processing, TCPA ...

Salesforce and HubSpot are two of the most popular customer relationship management systems (CRM) giants, each promising the ...

Intelligent call routing automatically prioritizes high-value or time-sensitive interactions based on business rules or ...

RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced new offerings that capture growing customer engagement demand at the intersection of Unified ...

Juniper Research’s 2026 trends report highlights how AI, eSIM convergence, 6G innovation, and satellites are reshaping ...

Using AI with intention offers a high-impact opportunity to simplify work and power your growth. Here are actions business ...

This means a shift from pilot projects and prototypes to scaling, governing, and embedding AI into the core of business ...

Every few months, a new headline declares that AI will replace customer service agents. The latest projections even suggest that by 2029 AI could autonomously resolve 80% of common customer service ...

The day was established by the Human-Animal Bond Association (HABA), an organization that provides a platform for ideas to ...

Combined Offering of Loyalty, Customer Intelligence, AI-Powered Personalization and CRM Will Accelerate Customer Growth for Clients Bond, the leading customer intelligence-driven engagement company ...