Service management, also known as information technology service management, software allows companies to manage how it provides services to its customers. Services include order management, hardware ...

The Trade Desk stock offers strong risk/reward potential despite Amazon competition and industry challenges. Click here to ...

Customer service and support software firm Freshworks Inc. today announced new artificial intelligence-powered upgrades across its employee experience and customer experience platforms. The new ...

Research Finds Security and Compliance Requirements Are Reshaping Technology Adoption, with Healthcare, Finance, and Government Organizations Facing Deployment Constraints that Technology Companies ...

Artificial intelligence will absolutely change the service desk and the way we all work. But it won’t replace it. It will ...

Every workplace series, from The Mary Tyler Moore Show to Mad Men, has had to negotiate some relationship between the eight ...

Located in AIRC 2005, the IRT Service Desk team is your go-to for technology services and support - with a variety of ways you can connect with us.

That pain point — thousands of dollars lost simply because he couldn’t answer the phone — became the spark behind Outreach ...

I’ve been using Apple’s new best iPhone for just over a month now, and I can confidently say that the hype is justified: the ...

Key insights about the next generation of software delivery from Harness’s event, including insights on software delivery ...

Virtual receptionists answer calls, take messages, and schedule appointments remotely for around $250 per month versus ...