Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Multiple New Jersey bills would put into statute rules to improve customer service at the Motor Vehicle Commission.

Wateen has been honoured with the prestigious Cisco Commercial Partner of the Year 2025 award for the MEA region, a testament ...

Pakistan’s leading digital microfinance bank, Mobilink Bank has cemented its leadership in Pakistan’s digital banking ...

Learn how to build AI agents with n8n, an AI-native workflow tool. Step-by-step guide to automate tasks, integrate AI, and self-host.

Telecel Ghana has called for the mainstreaming of sign language studies in education and public service delivery to promote ...

Its role among notable custom packaging developers recognizes the company’s dedication to striving for excellence in custom ...

I’m a freelance video editor based in Peekskill, New York, and I’ve worked with everything from old home videos to modern ...

Financial institutions are leveraging AI to enhance security, deliver personalized experiences at scale, and streamline operations; however, success requires a strategic implementation that maintains ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...