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Western Technical College Computer Support Specialist students will be offering a technology support help desk for the community from March 7 to April 8. Services will be available online, over the ...

Justin Dover is a network administrator at Harpeth Hall School in Nashville, Tenn. He has presented at many conferences, including the Laptop Institute. Running an efficient computer help desk is a ...

NEW ORLEANS – New automated systems are increasingly making help desks or at least some of their members expendable. But managers overseeing these support groups argue that phasing out people can only ...

Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand ...

For businesses suffering from computer-related headaches, help desks may be the painkiller. And trends are now emerging to improve that medicine, believes Sunny Gupta, founder and chief executive ...

Whether you’re on the IT team at a company or work for a managed service provider (MSP), a help desk ticketing tool is a must for providing solid tech support. These applications give IT staff and end ...

Western Technical College Computer Support Specialist students will offer a technology support help desk for the community from March 12-April 12. Services will be available virtually or in person in ...