A couple arrived in New York after midnight, and a failed “contactless check-in” process and M.I.A. customer service made their hotel room inaccessible. By Seth Kugel Last September, my husband and I ...

Glitch. A major system glitch at Marina Bay Sands (MBS) on Nov. 3 left more than 100 guests unable to check in for several ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. The ongoing digital transformation is reshaping hotel booking settlement in ways that are ...

Blue Diamond Resorts has introduced a new online pre check-in feature. Now available at Royalton Luxury Resorts and Planet Hollywood Beach Resorts, this new service slashes check-in times by up to 50 ...

BOSTON – If you are planning a fall getaway, you might want to be on the lookout for a new hotel fee that is becoming more common. According to CBS travel editor Peter Greenberg, more hotels are ...

A "network issue" left close to 100 guests at Marina Bay Sands (MBS) unable to check-in on Monday (Nov 3), with some ...

Several Manhattan hotels operated by LuxUrban abruptly closed without warning, leaving visitors from around the world scrambling for a place to stay. By Gabe Castro-Root Eliza Simopoulou and Tasos ...

A planned automation upgrade went haywire and plagued one of Las Vegas' most prominent properties over the weekend, forcing thousands of guests to wait hours before reaching their rooms, officials ...

A Miami hotel is facing backlash over a viral video that claims the front desk was staffed by an outsourced worker to welcome new guests during the check-in process. In the video, a guest who booked a ...

Artificial intelligence is helping hotel operators unbundle their offerings and repackage them into personalized guest ...