The front office is the heart of a hotel. It's the first and last areas guests see and interact with. How well the front office operates can create repeat business or drive customers away. A hotel's ...

In 2017, Chris published The Millennial's Guide to Making Happiness and did a TEDx talk shortly after on MESH: his system for happier living based on travels to 41 countries. Seeing how money could ...

Ibis has announced the completion of the roll-out of its new guest welcome programme across all ibis, ibis styles and ibis budget hotels in the UK, aided my mobile technology. The new approach sees ...

Glitch. A major system glitch at Marina Bay Sands (MBS) on Nov. 3 left more than 100 guests unable to check in for several ...

Checking into a hotel seems like a simple process where you hand over your ID, get your room key and head to your room. But for many Indian travellers venturing abroad, this seemingly routine step can ...

Although CEOs might be the ones calling the shots on fees and check-in procedure, front desk employees have the most face time with guests and can quickly tell what's working and what's not. “It’s a ...

The $500 billion global hospitality industry is facing disruption from new industries and technologies. The sharing economy is changing consumer expectations and causing major shifts in the ...