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New research shows that open source ChatGPT-style AI setups can potentially route callers to the right person in a call center using natural language, without following infuriating menu choices that ...

OpenAI has recently unveiled more than 50 detailed, real-world examples showing how students, particularly those at the ...

Learn how to analyze entire user conversations with LangSmith's multi-turn evaluations, designed for better customer support and engagement.

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Social Security chief Frank Bisignano has pushed automation and web services as efficient ways to assist the program’s beneficiaries. But outside experts and former employees say he overstated the ...