Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Today my LinkedIn feed and Google News filter is showing me several stories that illustrate how we are failing to stop online ...

COLUMBIA — A seven-year process to open a new emergency communications center in Richland County is almost done. Richland County Council discussed the 911 call center in executive session during an ...

Q3 2025 Earnings Call Transcript October 30, 2025 Amazon.com, Inc. beats earnings expectations. Reported EPS is $1.95, ...

Thanks, [ Brian], and thanks to all of you for joining us today and freeing up some additional time in your calendars for ...

During the third quarter, we remained the fastest-growing mobile provider in the U.S. We added nearly 500,000 Spectrum Mobile ...

Done right, AI agents can make the total customer experience feel more human, says CEO of agentic AI automation platform ...

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Speed up your hiring process with a resume database that lets you search for qualified candidates and reach out directly—no waiting required.

I've been subjecting AI models to a set of real-world programming tests for over two years. This time, we look solely at the ...

India bets AI will create enough new opportunities to offset job losses AI tools supplant jobs built on routine tasks in call centers, customer service IT training centers shift focus to AI skills ...

Explore this week’s top cyber stories: stealthy virtual machine attacks, AI side-channel leaks, spyware on Samsung phones, ...