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SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the largest commercial banks in Ireland, is expanding its ...

In today’s competitive legal market, having a robust Client Experience (“CX”) program can be an important tool in the client retention and business development toolbox. The hybrid workplace may have ...

Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however, ...

SAN FRANCISCO--(BUSINESS WIRE)-- Medallia, Inc. (NYSE: MDLA), the global leader in experience management, today announced that AIB, one of the largest commercial banks in Ireland, is expanding its ...

Ford is turning to its softer side to improve the customer experience, or CX. Ford this spring is rolling out an airline-style rewards points program and is training call center reps to be friendlier ...

Eighty-nine percent of customers say they would become loyal, repeat customers after experiencing a positive client experience (CX). Yet, many business leaders still ask, “Is developing a CX program ...

Lately, many of our clients are looking to include a bigger reward component in their customer experience (CX) programs. This can happen by directly rewarding CX results or by incorporating them into ...