In the world of seemingly identical customer experience (CX) programs, differentiation is the unsung hero that can set your company apart from the competition. Kantar asserts in its company blog that ...

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. Customer experience leaders need to take a more active role in their ...

Customer backlash to AI-powered vehicle scans this summer did not deter AI investments in the company’s customer service ...