For this reason, the integration of sales, CRM, and service desk software is not just beneficial but essential for manufacturers who need to streamline their operations, enhance customer relations, ...

CRM deployments heavily doused with artificial intelligence how-to features may be bucking a continuing consumer preference for human support over AI-powered solutions. Despite the growing emphasis on ...

Handling support requests is about more than just answering the phone. It's also essential to track and manage support issues from the initial inquiry to the ultimate resolution. That's where help ...

Customer service can be a crucial differentiator for businesses of all sizes. Typically, customers demand fast, personalised, and consistent support across multiple channels and may even be willing to ...

Community platform company Get Satisfaction has raised $6 million in funding, expanded its management team and launched plans to expand to take on the enterprise social CRM field. Get Satisfaction, ...