An Indian company called LimeChat has set out to offer AI technology that can replace huge swathes of Indian call centre agents. India emerged as the worldwide leader in call centre outsourcing from ...

Who doesn’t get annoyed by the sound of bin lids slamming and bin trucks revving too early in the morning? Similarly, it’s hard not to get hot under the collar when someone calls to collect an overdue ...

Canada’s auditor general has recommended that the Canada Revenue Agency “align staffing levels with call volumes” to reduce wait times at its beleaguered call centres. Auditor General Karen Hogan made ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.

Developers work inside the office of AI startup LimeChat in Bengaluru, India, August 19, 2025. REUTERS/Priyanshu Singh At a startup office in this Indian city, developers are fine-tuning ...

A lot of money, national pride and the reputations of quite a few high-profile tech CEOs are riding on the success of agentic AI. As we reported from Dreamforce last week, vendor restlessness is ...

“iBuyers,” the new real-estate companies that buy homes directly from customers, have grabbed media attention, investor dollars and consumer acceptance. Their approach offers a seemingly modern ...

Starbucks is rewriting its barista playbook to prioritize eye contact, warmer greetings, and a customer‑care script dubbed L.A.T.T.E. This hospitality push is aimed at reversing six straight quarters ...

LimeChat & others automate customer support, cutting human roles by up to 80 per cent Some startups highlight that their AI agents can already handle up to 70-80 percent of queries. Shutterstock Dubai ...

Microsoft 365 Business and Enterprise users are starting to notice three new apps — People, Files, and Calendar — ...

The Vancouver Canucks‘ search for a new centre continues, and this time they may be looking to an old rival to find the answer. According to Sportsnet’s Elliotte Friedman on Saturday’s Headlines ...