Turns out, if you approach an IVR or a chatbot system project as you would onboarding a new hire, the benefits are even greater. Businesses today treat interactive ...

Having launched its global chatbot program in Brazil just under a year ago, multinational drink and brewing firm Anheuser-Busch InBev (ABI) is now evolving it to increase customer satisfaction, reduce ...

The biggest barrier to people starting an AI-focused strategy is the anticipated high costs involved. Whether you’re asking Google Home how to make a soufflé or using chatbots to offer better customer ...

The first chatbot, named Riley, represented a depressed North-Carolina teen dealing with issues related to coming out as genderqueer; Riley was created with help and $2.7 million in funding from ...

When Eugenia Kuyda created her chatbot, Replika, she wanted it to stand out among the voice assistants and home robots that had begun to take root in peoples lives. Sure, AI made it possible to ...

According to a new report, Google is working on an AI experiment that could let you chat with famous personalities. The project will also allow anyone to build their own chatbots, similar to services ...

Insider Intelligence publishes thousands of research reports, charts, and forecasts on the Connectivity & Tech industry. You can learn more about becoming a client here. Below is some pertinent ...

My student stood next to my desk, computer resting on both hands, his eyes wide with a mixture of fear and excitement. We were wrapping up our end-of-book project for “The Catcher in the Rye,” which ...