This week the largest cloud computing vendor, AWS, is holding its 11 th re:Invent conference. Given its leading position in Infrastructure as a Service (IaaS), much of the news revolved around ...

Amazon Web Services (AWS) has updated its Amazon Connect contact center service to help enterprises offer a better end-to-end customer experience, the company announced at its ongoing annual re:Invent ...

SEATTLE--(BUSINESS WIRE)--Today at AWS re:Invent, Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), announced five new capabilities for AWS’s rapidly-growing contact center ...

‘Most consumers' perspective is I hate calling customer service, I hate the IVRs (interactive voice responses) -- the ‘press one, press two, press three’ things -- it's just a bad experience,’ says ...

Forbes contributors publish independent expert analyses and insights. I write about disruptive companies, technologies and usage models. AWS announced three new capabilities for Amazon Connect, its ...

Unlock the full InfoQ experience by logging in! Stay updated with your favorite authors and topics, engage with content, and download exclusive resources. This article dives into the happens-before ...

CHARLOTTE, N.C.--(BUSINESS WIRE)--PCI Pal (LON: PCIP), announced today that it has achieved the Amazon Web Services (AWS) Service Ready designation for Amazon Connect. This designation verifies that ...

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

Salesforce and AWS announced an expansion of their on-going partnership that actually goes back to a $400 million 2016 infrastructure services agreement, and expanded last year to include data ...

Partners with AWS to build fiber network connecting data centers for AI applications, expanding existing collaboration as AI ...