"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

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Zendesk Inc. today debuted new generative artificial intelligence features that aim to make help desk teams more productive. The features are rolling out for the company’s flagship customer service ...

Zendesk announced Wednesday at its AI summit a string of LLM-driven products meant to reshape the company’s reliance on human technicians. The center of the new features is an autonomous support agent ...

On January 19, 2023, reports began to surface about a potential Zendesk data breach. While the company has yet to publicly confirm that it was the target of a cyberattack, some of the company’s ...

Editorial Note: We earn a commission from partner links on Forbes Advisor. Commissions do not affect our editors' opinions or evaluations. Zendesk is an industry-leading CRM trusted by more than ...

Customer support ticketing platform Zendesk disclosed today a security breach dating back to November 2016. In a message posted on its website, the company said that a hacker accessed the personal ...

Last summer, employees at Zendesk started holding “empathy circles.” Here’s what to consider if you want to facilitate space for honest conversations. In the midst of the COVID-19 pandemic, the ...

Kimberlee Leonard has 22 years of experience as a freelance writer. Her work has been featured on US News and World Report, Business.com and Fit Small Business. She brings practical experience as a ...

Customer support software giant Zendesk has discovered a security breach dating back to 2016, affecting thousands of corporate clients. After being alerted to the incident by a third party, the firm ...