Anticipatory customer service is the master skill, behavior, and attitude that distinguishes the kind of service that actually creates customer loyalty. Why would this be? Well, partly because it’s ...

Although many in K-12 are cautious of comparing education to corporations, schools are in the business of educating students and preparing them for life. And one of the most important parts of any ...

MANILA, Philippines — In customer service, meeting the benchmark is an achievement, but consistently surpassing it is proof of true excellence. At Global Dominion, we have made it our standard to go ...

Norlicia Bean has joined TeleBermuda International Limited as manager of customer services. The company said Ms Bean's responsibilities encompass managing the customer service team, leading the call ...