Online retail sales are here to stay. In the U.S. alone, sales will surpass $1 trillion this year and are expected to reach $1.6 trillion by 2027, according to a new Forrester report. But along with ...

Returned items cost U.S. companies $816 billion in 2022 and added 9.5 billion lb. of waste to landfills. Small fleets and owner-operators can pick up more freight during downtimes by helping retailers ...

The unpredictable swings of the current economy are adding to what is an unquestionably tumultuous moment for retail. The industry facies uncertainty around what cargo will move in and out of the U.S.

Sylvia Ng is CEO of ReturnBear, a platform for e-commerce reverse logistics, making returns better for brands, customers and the planet. As soon as fall hits, I’m already thinking about the holidays.

Refillable packaging can cut waste and carbon, but success hinges on the behind-the-scenes logistics—return, washing and redeployment—more than on consumer enthusiasm.

What happens after a customer returns an item? The reverse logistics process starts. Reverse logistics is a type of supply chain management that moves goods from customers back to sellers or ...

Ever receive a gift that wasn't quite right and that you wanted to return? We all have. Returns are the messy, rather-not-think-about-it element of retail, and they cost the industry an estimated $816 ...

An efficient return warehouse operation is essential in driving customer satisfaction and retention, says Savills North America's head of industrial research Mark Russo. But he adds reverse logistics ...

The holiday shopping season is in full swing, with Christmas just 19 days away. All that shopping also means that retailers will deal with returned merchandise. This is part one of a two-part story on ...

When a customer clicks 'return' on a purchase, it triggers a complex process that quietly shapes the backbone of modern retail: reverse logistics. Unlike the familiar forward logistics that move goods ...