With the rise of anything good – and the inevitable industry hype that accompanies it – there can be potential dangers. Understanding ITIL means taking a realistic look at what it is and what it ...

The ITIL framework – the acronym being retained from its former description of Information Technology Infrastructure Library – is focused on aligning IT services with the needs of businesses, ...

Early adopters have mostly high praise for ITIL Version 3. It is broader, deeper and better organized, and users say its "life-cycle" approach to IT service delivery is a major improvement over ...

Know the ITIL framework’s essential ideas, principles, and procedures. To be good at managing IT services, you should study the IT Infrastructure Library (ITIL) service lifecycle and its five phases: ...

According to one of the U.S.’s largest insurance companies, when implementing ITIL, you should start slow, make everyone a stakeholder, and address cultural issues head on As one of the early U.S.

While normally I don’t put my stamp of approval on topics I cover, this week I have to tell readers if you are considering, in the midst of, or maturing your IT service management processes, you ...

CA Inc. announced new software, services and training programs yesterday to help customers implement best practices for managing an IT shop under the Information Technology Infrastructure Library ...