This week, we’ll continue our discussion on how advances in voice-over-IP-related protocols can improve call center operations. First, we’ll look at progress in interactive voice response (IVR) ...

For years, IT and business have heard the sexy promise of “IP convergence,” which would allow all sorts of voice- and video-enabled applications to appear in business. However, for most organizations, ...

If its performance during a demonstration last week at Microsoft Corp.’s annual Financial Analyst Meeting (FAM) is any indication, a voice-recognition feature in Windows Vista is not quite ready for ...

The Latest Call Center IVR Upgrades Are Slashing Wait Times Your email has been sent Interactive voice response (IVR) systems route calls and handle basic queries ...

Voice XML standard ready for mainstream use. A voice-recognition protocol may be on the verge of widespread market acceptance. Developed by a consortium of major telecommunications and technology ...

AI-driven voice technology allows companies to improve customer and employee experience alike. But is it something customers want? Voice-recognition applications are nothing new, but artificial ...

Speech recognition remains a challenging problem in AI and machine learning. In a step toward solving it, OpenAI today open-sourced Whisper, an automatic speech recognition system that the company ...

Avaya Inc. (NYSE: AV), a leading global provider of business communications applications, systems and services, today announced that Bank of Communications (BOCOM), one of the largest banks in China, ...