SUNNYVALE, Calif., July 20, 2020 (GLOBE NEWSWIRE) -- eGain (NASDAQ: EGAN), the leading provider of customer engagement solutions, today announced that a financial services client is leveraging its top ...

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Glia, the provider of Digital Customer Service, has acquired Finn AI, the AI-powered chatbot platform for banks and credit unions. The deal aims to mainstream virtual assistants for financial services ...

Interactions, a Franklin-based tech firm backed by $110 million in venture capital funding, has debuted what its CEO calls "game-changing innovations" for its virtual assistant technology.

TORONTO--(BUSINESS WIRE)--Syntheia Corp. (“Syntheia” or the “Company”) (syntheia.ai), CSE – SYAI, Syntheia, a Canadian leader in conversational AI SaaS, is transforming customer service by delivering ...

When the phone rings at a busy mom and pop shop, the employee behind the counter faces a dilemma: help the customer in front of them or the one on the line? For many small and medium-sized businesses ...

There’s no definitive choice when deciding between chatbots and virtual assistants for your customer service strategy. The best option depends on your specific needs. Both chatbots and virtual ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

As companies increasingly rely on virtual staffing to handle day-to-day operations, Consumer365 has recognized Wing Assistant in its Best VA Services (2025) report for the platform's reliability, ...

When hiring a virtual assistant from another country, consider their cultural knowledge as well. Do they have a good understanding of your culture and business practices? Do they understand the ...

The bank’s virtual assistant, DBS Joy, has been enhanced with generative AI capabilities to provide business customers with faster and better answers to their queries.