New capabilities boost AI Agents, Employee Service, and CCaaS with smarter automation, better collaboration, and deeper insights - delivering outcomes businesses and customers want SAN FRANCISCO, Oct.

"Support is special because you’re putting an autonomous AI agent right in front of your customer," Upadhyay says. "You have ...

Today, the Zendesk Foundation's Tech for Good program announced the winners of its fourth annual Global Impact Awards. These ...

Zendesk Sell excels in integrating with other Zendesk products, especially the customer support platform. For businesses already using Zendesk for service, the smooth connection between sales and ...

Over 200,000 companies use Zendesk to drive better customer experiences. Featuring a fully integrated ticketing system and generative AI-powered bots, Zendesk helps businesses automate and strengthen ...

AUSTIN, Texas, June 11, 2025 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC), a leading global CX (Customer Experience) technology and services innovator, today announced the expansion of its ...

In the best-run businesses, team members work from the same database. They understand their goals and receive ample support from management to help them succeed. Without this centralized structure, ...

Retailer Lush has grown over three decades on a reputation of ethical behavior. Its strategy for AI is built on the same foundation, says Naomi Rankin, Global Customer Care Manager. Formed in 1995, ...