‘Tis the season: time to gather with friends and family and answer an endless barrage of hideous tech support questions. You’re reading this Web site. That means you’re the most technical person in ...

COMMENTARY--For most consumers, calling for technical support conjures up visions of waiting on "hold" forever and then describing the problem to technician after technician. Troubleshooting technical ...

A woman called her company’s tech support desk, and the technician asked for her password. She replied, “Snow White Cinderella Snoopy Dopey Pinocchio Harry Potter Ariel 5.” The technician said, ...

Author Malcolm Gladwell answers the web's most searched questions about research. How do you avoid confirmation bias? Is the 10,000 hours rule actually real? Does anyone go to libraries anymore? Is ...