“There was a lot of pushback from some of the higher level executive management team,” Farrell noted, “At the time…there were ...

Expertise from Forbes Councils members, operated under license. Opinions expressed are those of the author. In the realm of customer service, a monumental shift is underway. Outdated legacy software ...

Voiso, a global provider of AI-powered contact center software, today announced a strategic partnership with Mercatus ...

WALTHAM, Mass.--(BUSINESS WIRE)--Pegasystems Inc. (NASDAQ: PEGA), The Enterprise Transformation Company TM, today announced Forrester Research has named Pega a Leader in The Forrester Wave TM: ...

Nearly every established seller of enterprise tools started marketing the same general-purpose AI agents that aim to handle everything from drafting emails to customers to resolving IT service tickets ...

In a new reality where the widespread use of LLMs has fundamentally altered what users expect from software, ISVs have to ...

Small businesses work tirelessly to attract new customers, but putting in the effort to retain those customers is just as important. However, it can be hard to keep track of all of your customers and ...

When Mike Gillespie arrived in January 2000 at SecureLogix Corp., a firewall and security management firm in San Antonio, he knew he had a big job ahead of him. In September 1999, the 90-employee ...

We may receive a commission from our partners if you click on a link to review or purchase a product or service. Click to Learn More Field service management software allows you to manage all your ...

For Ujj Nath, it was the service appointment from hell. Although he had left his Honda Civic Hybrid with the dealership's express service staff, three hours later he hadn't received a status update.