Aberdeen Group research provides insight on how to best manage your field service organization to maximize revenue, profits, and customer retention. Integrated Solutions, Industry Leaders in Field ...

"Doing more with less" is a common refrain among companies across the globe in the current economic climate of increasing costs and slowing top-line growth. As a CFO, it's my responsibility to do ...

With the year 2020 upon us and many service business leaders finalizing strategic plans and operating budgets, take a step back and take a quick inventory of initiatives. The 50/50 rule applies to ...

Best in class companies see 75% higher profits from this sector. Post-sale service is now a revenue source rather than merely the cost of doing business, according to a new study by Aberdeen. The ...

This article examines the development and impact of public sector strategic planning policy in the Australian Public Service (APS) during the Australian Labor Government's period in office from 1983 ...

DENVER--(BUSINESS WIRE)--Graebel Companies, Inc., a leading provider of talent and workplace mobility solutions, today expanded its consulting service that helps Fortune 500 and Global 1000 companies ...

SANTA CLARA, Calif.--(BUSINESS WIRE)--ServiceNow (NYSE: NOW), the leading digital workflow company making the world work better for everyone, has been named a Leader in two IDC MarketScape vendor ...

Syncron, a global leader in intelligent Service Lifecycle Management (SLM) solutions, today announced it has been named a Major Player in the IDC MarketScape: Worldwide AI-Enabled Service Parts ...

Mobile technology in bricks and mortar stores is having a direct impact on the customer experience and retailers must ensure they place mobile at the very heart of their strategy, according to new ...

Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users, the IT Service Management function now serves as the vehicle that will deliver ...