Journal of Marketing Theory and Practice, Vol. 4, No. 4 (Fall, 1996), pp. 72-82 (11 pages) Since the release of SERVQUAL and its findings, much has been written on service quality. In this study, we ...

Hospitals vary from one another in terms of their specialty, services offered, and resource availability. Their services are widely measured with scales that gauge patients’ perspective. Therefore, ...

The different IBIS quality levels. The steps in the IBIS bench measurement procedure. Process for Quality Level 2a and Level 2b validation. The Input/Output Buffer Information Specification (IBIS) is ...