Salesforce this week extended the capabilities of its Service Cloud platform by making available a series of plug-in modules that organizations can use to add, among other things, a two-way video chat ...

Data-science and analytics capabilities are popping up with increasing frequency in enterprise applications of virtually every shape and size, and Salesforce’s CRM platform is no exception. Barely a ...

RALEIGH-DURHAM, N.C.--(BUSINESS WIRE)--Avaya (NYSE:AVYA), today launched Avaya OneCloud™ for Service Cloud on Salesforce AppExchange, empowering customers to connect Avaya OneCloud™ to Salesforce ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud. The move comes a week after the San ...

eWEEK content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More. Hospitals are sometimes viewed as cold or impersonal by ...

I was pleasantly surprised during an online presentation about Salesforce.com’s Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that ...