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SAN FRANCISCO--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, today announced it has launched Talkdesk for Service Cloud Voice on Salesforce ...

'By bringing together the power of Azure and Microsoft Teams with Salesforce, our aim is to help businesses harness the power of the Microsoft cloud to better serve customers,' says Microsoft CEO ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

As more and more people use SMS and messaging apps like Facebook Messenger to interact with friends, it’s only logical that they want to interact with business that way too — and today Salesforce ...

I was pleasantly surprised during an online presentation about Salesforce.com’s Service Cloud 3. At first glance, it looks like a simple and powerful customer relationship management (CRM) tool that ...