Salesforce rolled out the second generation of its Service Cloud this morning. Per Salesforce's usual M.O. for application upgrades, it sports faster set-up capabilities, productivity enhancements ...

Salesforce on Thursday introduced a series of new features and tools to Service Cloud, with the intent of streamlining experiences between customer service agents and consumers. Service Cloud is one ...

Salesforce has announced a swathe of updates to its Service Cloud, which it believes will help companies connect their customer service operations - from DevOps teams, through the contact center, all ...

Singapore Airlines and cloud-based software company Salesforce have embarked on a strategic partnership aimed at enhancing the airline's customer service operations. This collaboration will integrate ...

Chatbot service agents and more responsive AI-powered processes become available to Salesforce Service Cloud customers today — provided they have enough historic data for the machine learning to work ...

Amadeus is deepening its collaboration with Salesforce to introduce a cutting-edge hotel service center solution designed to enhance efficiency and elevate customer service in the hospitality sector.

Salesforce Inc. said today it’s adding new generative artificial intelligence and real-time data capabilities to its Sales Cloud, Service Cloud and Data Cloud offerings. The updates include an ...

With a pandemic raging across many parts of the world, many companies have customer service agents spread out as well, creating a workforce management nightmare. It wasn’t easy to manage and route ...